Picking Up or Delivery of
your Order
Your
orders are also available for pickup at our convenient location between the
hours of 9:00 a.m. and 5:00 pm. All orders are delivered to your organization’s normal shipping address via FedEx or local
courier.
Delivery times may vary and are dependent on your proximity to our Northwest
Ohio offices. In order to guarantee our accuracy and a timely solution to
mistakes NOSA insists that all clients report all discrepancies within 24 hours
of your order being delivered by FedEx or with 24 hours of your order being
available in your locker for pickup. For example, if you have a locker
and you order before NOON on Tuesday
you have until Thursday morning to report discrepancies. NOSA is not
responsible for any orders lost by FedEx or delivered by NOSA or FedEx and lost
by or stolen from the customer.
Shipping and Locker Fees
EBE
locker fee is $60 annually. Non-EBE
locker fee is $150. FedEx ground
delivery EBE rate is $10 per order.
FedEx ground delivery for Non-EBE is $20 per order. Overnight and two day FedEx express saver
rates are subject to negotiation.
Backorders
Occasionally,
NOSA may temporarily run out of a particular gift certificate. When that
happens, we will place the item on backorder and deliver it with your next
order (or deliver it when it arrives at NOSA’s discretion) or place it in your
pickup box.
Returning Scrip
What
happens if you order scrip by mistake or want to return scrip, cancel an order
(or backorder) for any other reason? It is always best for your organization to
sell it. If so, just deduct this inventory from your current order.
If you have no buyer or no need for this scrip you may return it based on
the limited return policy listed below.
§ All scrip to be
returned or cancelled must receive
prior approval from NOSA.
§ All requests must come from the non-profit
organizations' coordinator.
§ Returned Scrip must
be in its original state and saleable. If it is written on, stapled, expired,
or has been altered in any way, this will render them non-returnable.
§ All returned electronic
scrip must have their numbers documented on this “returned scrip”
form and have the backs of all electronic scrip photocopied and
scanned. All paper scrip must be
photocopied, scanned and added to the “returned scrip”
form. Which must be completed,
scanned and e-mailed back to NOSA before any of the scrip is sent back to NOSA.
§ There
is a 10% of face value restocking fee
with a minimum charge of $10 on all returned and cancelled items.
§ Refunds for returned
items will be credited to your account upon receipt of verified returned
certificates and cards. Refunds for
cancelled items and orders will be credited upon your next order.
§ Scrip returned
because of an error by NOSA will be fully refunded. However, scrip
returned because of customer error or unavailable/closed vendor is subject to
NOSA's discretion/approval and payment of a restocking fee.
§ In order to
guarantee our accuracy and a timely solution to mistakes NOSA insists that all
clients report all discrepancies within 24 hours of your order being delivered
by FEDEX or with 24 hours of your order being available in your locker for
pickup. For example, if you have a locker and you order before NOON on Tuesday you have until Thursday
morning to report discrepancies.
